(Q) What documentation is needed to apply for electricity?

Answer
All applicants must have their Erf number ready when applying.
Residential Property – the registered owner of a residential property must have proof of ownership, their original Identity Document (ID card, Passport)
Businesses – the owner must apply with the following documents: Certificate of incorporation/ founding statement, lease agreement (rental), original Identity Document.

(Q) Can you apply for electricity on behalf of the registered owner?

Answer
An authorized representative of a company may apply with the following documents: Certificate of incorporation/ founding statement, lease agreement (rental), original identity document of applicant (representative) and a copy of at least one director.

(Q) How long does it take to approve the application for electricity and get a quotation?

Answer
The duration of approving application depends on the following:
• Number of applications to be approved
• Confirmation of applicant as registered owner

(Q) How much will it cost to install electricity in a house, new/additional meter?

Answer
The cost of electricity installation varies from customer to customer depending on the materials and labour required for the type of connection. The cost are determined in line with the ECB approved other regulated tariffs.

(Q) How long does it take to install electricity after payment of a quotation?

Answer
Installation usually takes about 7 working days or as per the period prescribed in the ECB Quality of Service standards. For new installations meters are activated on the system or switched on only after Certificate of Compliance is issued in respect to the installation.

(Q) I pay my electricity to the Municipality but I have to pay to the electrical contractors and the contractors are too expensive, why does council not do all the work for the customer?

Answer
The municipal council is only responsible for the supply of electricity; for electrical work customers must appoint Electrical Contractors who are registered with the municipal council to perform electrical installation. Customers are encouraged to make use of these contactors to ensure safe installation in accordance to electricity distribution legislation. Depending on the nature of work the registered electrical contractors should subsequently issue a certificate of compliance in respect to the electrical installation.

(Q) What is this network contribution on the quotation, which was never there?

Answer
Due to an increase in additional power supply application in residential area; the network has to be upgraded to meet the demand. Network contribution is calculated based on the electricity required in addition to the original designed capacity.

(Q) How do I report a Power Outage or a fault?

Answer
Office Hours
All electricity outages, power trips and street light faults can be lodged with our Electricity Department Office during office hours at + 264 63 22 12 11. Please remember to provide all relevant information when reporting any electrical fault. Relevant information should include the following:
• street name
• erf and gate number
• your full name and contact details
• town and suburb
• description of the fault
• pole number if available (for street light fault)

After Hours
All electricity outages, power trips and faults can be lodged at the Keetmanshoop Standby Office at + 264 63 22 12 11 and Standby Electrician at + 264 811 249 418 to attend to the customer queries. Please note that street light faults after hours would be attended to when it affects an entire street or area. Please remember to provide all relevant information when reporting any electrical fault. Relevant information should include the following:
• street name
• erf and gate number
• your full name and contact details
• town and suburb
• description of the fault
• pole number if available (for street light fault)

(Q) What do I do if I do not receive my electricity account?

Answer
In the unlikely event that you do not receive your electricity account, please call or visit our office to query the outstanding amount for payment and request a copy of the current invoice if required.

(Q) Where can I pay my electricity account?

Answer
Payment for electricity services can be made at the paypoints at the Keetmanshoop Municipality Head Office or Tseiblaagte office. Payments can also be done via internet banking.

(Q) What can I do when I suspect my meter is faulty?

Answer
If you suspect that your meter reading is not in accordance with your consumption as a result of a meter fault, you may request for a meter test to be carried out. This process is subject to a meter test fee. Please contact the KEBU office for further advice and information.

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